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RIGHT TO REPAIR

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.



What People Say About Us


  • -Mike E.

    Always willing go the extra mile for you, Vehicle has been fixed the first time and quickly and accurate every time. Mike the owner is extremely knowledgeable about the vehicles and is willing to explain it to you in a way that makes sense. I don't see them adding in all this extra stuff many other shops need. Best place in town if you want to work with straight shooters.


  • -Barbara A.

    Everyone here was extremely friendly and helpful. My daughter and I felt very welcome and they took care of us in a timely fashion. They even recommended a place where I could purchase less expensive tires. I will be back! Thank you!


  • -Ashley L.

    I will not take my car anywhere else. They are trustworthy, fast, reliable, affordable, and they do not take advantage of you. They really value you here!


  • -James L.

    Central Automotive is the only place I will go. Mike always finds time to fit me in no matter what the issue and keeps me and my fleet on the road. The team of mechanics can handle every situation from oil changes to full engine rebuilds and technical electrical issues. The staff is always friendly and most importantly honest. They understand my schedule and will even go pick up the cars or give me a loaner. Finding an automotive shop that you can trust is hard to find but I always get honest answers on what is worth fixing and what should wait and there is never unnecessary extras or running up the bill. 10 stars wasn't an option or they would get that.


  • -Joe D.

    Best place to get maintenance done! Also the customer service is great.


  • -Rob S.

    Great place to get your vehicle diagnosed and repaired.


  • -M. Schell

    Knowledgeable, friendly, honest service. Will continue to visit for service. I wouldn't trust anyone else with my vehicle. They even gave me a lift home on the other side of town while doing my repairs. Great place, great people!


  • -Theresa C.

    My experience was amazing from the start. I called in about a nightmare of an oil leak. I was anticipating them being able to get me in by the afternoon at best, if not the next day, but Doc kindly answered the phone and told me to bring the car in as soon as I could. I brought it in an hour or two later, and they diagnosed the problem in ten minutes. Everyone was very communicative about the issue, and one member of the team even offered to give me a ride to work as it was going to take a couple of hours. Mike ensured that my car would be repaired by the end of the day, even with the several other projects already in line. It was just extremely refreshing to have honest, genuine, caring people providing top quality service. You can bet I'll be going there for my automotive needs from now on. Thank you!!


  • -Aaron K.

    Great service, very informative without pressuring me into ramping up my bill. Very fast.


  • -Nina F.

    Thank you for a great initial meet today and helping me with my Jeep and what it?s going to take to get it up to good standings. Loved the honesty. Professionalism and all around good energy in your place.


  • -Michelle F.

    Mike was so kind. He got me in the next day after I called. Prompt and friendly service. It doesn?t get much better than this place! Highly recommend.


  • -Mike E.

    Always willing go the extra mile for you, Vehicle has been fixed the first time and quickly and accurate every time. Mike the owner is extremely knowledgeable about the vehicles and is willing to explain it to you in a way that makes sense. I don't see them adding in all this extra stuff many other shops need. Best place in town if you want to work with straight shooters.

Call us for service: 319-338-2053

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